Sarah Miller had ordered two Chesterfield sofas after breaking up with her husband Adam Cooper two days previous, but claims she ended up trapped in her house after the delivery men refused to cross the threshold and bring the sofas up her stairs due to coronavirus restrictions.
That meant that mature student Sarah and her seven-year-old son Joel were left stuck inside with the furniture blocking the entrance and exit.
In fact, they were piled up one on top of the other, meaning that the door wouldn’t open at all.
The 44-year-old was ‘in tears’ when she had to order pizza to be passed through the window so they could eat.
She also claims she had to call her ex-husband to help move one of the couches, but they couldn’t move the second.
The mum-of-two said she suffered ‘absolute emotional distress’ at the predicament, which left the two stuck inside until her elder son Jack could come around to help shift the second sofa and free them.
Sarah, from Tayport in Scotland, said: “I was crying so much. I was literally breaking down.
“It was a fire hazard and really dangerous situation to be left in by an established company like Argos.
“Now I’ve got over the emotional impact of it I’ll never touch them [Argos] again.”
The sofas cost £1,000 and she’d created space for them to be delivered before being told the delivery men couldn’t bring them in.
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She continued: “I said ‘what am I going to do with these?’ They were both jamming the door and it was twice as high as in the photo.
“We were starving but we couldn’t get out the door so we ordered a pizza.
“The delivery guy came along and had to push the pizza through the railings of the kitchen window.
“I had no step ladders of my own and the kind pizza guy said ‘I don’t want to push it through the railings because the toppings will fall off’. I just told him to because we were starving.
“My son, who’s 23, came along the next day and managed to get both sofas upstairs inch by inch, taking his time.
“The sofas fit perfectly in the living room just fine so there was plenty of space for them.
“It’s a lot of money and you’d expect it’d at least be delivered safely, so I could get out the front door.”
Sarah also claims Argos didn’t respond to her for six weeks, only receiving a reply when she threatened them with going to the press.
Argos said it had offered her a £206 ($270) goodwill gesture, and will refund the cost of the sofas as further compensation for her distress.
A spokesperson said: “We have spoken to Sarah to say how sorry we are for the inconvenience this caused.
“We are arranging a full refund and additional gesture of goodwill.”